FAQs

1 What is your return policy?

If, for any reason, you are not completely satisfied with your order, you may return it within the first 60 days of shipment for a full refund or exchange

 

2 What is your resize policy?

Each customer is entitled to one free ring resizing within 60 days of purchase.This includes engraved items

 

3 What countries do you ship to ?

We ship worldwide

 

4 How fast is your shipping?

For shipping times please see https://www.glencara.com/customer-service/shipping.html

 

6 What payments do you accept?

We accept all major credit & debit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal

 

7 How long is your warranty 

We offer a 1 Year Warranty covering manufacturing defects and workmanship on all our Jewellery.  

 

8 How long does it take for a resize?

We recommend that you allow two to three weeks for your resize to be completed.

 

9 How do you determine your ring size?

Please see our size chart here https://www.glencara.com/size-guide

 

10 Do you offer custom designs?

Our experts are happy to help you create a customized piece of jewlery. Please email us on [e-mail] with details of what you are looking for and an agent will be happy to help

 

11 Do you offer engraving?

Yes, you can add your engraving message on the product before you add it to your cart. 

 

12 Do you have any discounts or promotions?

Occasionally, we do offer promotions throughout the year. Please email [e-mail] to see if you can avail of one. 

 

13 Where can i see the size of a product ?

All dimensions are listed underneath each item in the product description. If you have any questions, please contact us at [e-mail]

 

14 How can i track my order 

Please see the link here https://www.glencara.com/trackorder

Please note not all orders are tracked. Please email [e-mail] if you have any further questions

 

15 My order says "in production" what does this mean 

Your order is being created. We have emailed you with the delivery dates of your order.If you need anymore help please reply to that email 

 

16 How do I return my item ?

To return an item , please email [e-mail]. Include your order ID and reason for return